Privacy and Returns Policy
OUR PRIVACY ASSURANCE TO YOU
This privacy policy explains how we collect personal information and how we maintain, use and disclose that information. It also provides some detail about your privacy rights along with our general rights and obligations and our policy in relation to the personal information we keep on record.
When you purchase one of our products or services through our website, you consent to us collecting, maintaining, using and disclosing personal information about you in order to fulfil your order.
HOW RUBBER MOUNTED COLLECTS INFORMATION FROM ITS WEBSITE
We collect information about you when you:
- complete a purchase request using our web form
- provide us with your email address; or
- providing your credit card number.
We also collect some statistical information about visitors, from our website (for example, the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded). Some of this statistical information is collected by using cookies, but none of the statistical information we collect allows us to identify a visitor. We use this information to evaluate our website performance and continually improve our services.
Other than statistical information, we do not collect any information about you through our website unless you provide the information to us.
WHAT RIGHTS DOES RUBBER MOUNTED HAVE TO DISCLOSE PERSONAL INFORMATION?
Depending on the product or service that we provide to you, it may be necessary to disclose your personal information to our external service providers for the purposes of our business, for example organisations that provide card authorisation.
Cancellations and returns
You may not cancel your order after we have dispatched your Order Confirmation to the email address that you provide to us, where you have changed your mind.
We do not accept returns or make cash refunds for change of mind or where you have ordered inappropriate or incorrect products for your vehicles. In the event that you have selected products which are inappropriate for your vehicle, we may choose to credit the amount already paid for those products towards an alternative product of equal or greater value.
Cancellation by us
We may delay, withhold or cancel supply of an order without liability where we have insufficient goods or availability of resources to supply services to fulfil the order or the goods or services are not available to supply or you are in breach of these Terms or any agreement with us.
We may cancel the transaction, notwithstanding that the order has been confirmed and your credit card has been charged if the products are listed at an incorrect price, listed with incorrect information, out of stock.
If a cancellation occurs after your credit card has been charged for the purchase through this Website, we will as soon as possible issue a credit to your credit card account equal to the purchase price.
